Refund policy

Returns & Refunds

Due to food safety standards and the semi-perishable nature of chocolate, we do not accept returns or exchanges. If there's a problem with your order, please contact us at info@theochocolate.com:

• Damaged, melted, missing, or incorrect items: within 7 days of delivery. Please include your order number and photos of the product and packaging.
• Product quality concerns: within 30 days of delivery. Please include your order number and a photo of the lot code and best-by date on the package.

Requests received after these timeframes are not eligible for a refund or replacement.