Factory Experience FAQs
All the information you need before your Factory Experience.
Our COVID-19 Precautions
In an effort to keep our guests and our employees healthy, starting August 23, 2021, we will be requiring all guests age 12 and over who attend the Factory Experience to provide proof of vaccination or a negative COVID test result that is dated no more than 48 hours prior to the day of their experience. Both require a matching photo ID. Children under the age of 18 are not required to show ID.
All guests will be required to wear a mask at all times, except when eating a delicious chocolate sample.
Children ages 6-11 may attend so long as they wear a mask. While children age 5 and under may not attend the Factory Experience, we encourage you to look at our Virtual Chocolate Story Time hosted via Zoom on weekends.
Bookings & Reservations
What is the lead time for booking a Factory Experience?
Reservations are highly recommended. Weekends and holidays tend to book up quickly, so we advise booking 3-4 weeks ahead to get the day and time you desire.
What if I want to do the Factory Experience today?
What is the cost of the Factory Experience?
Our Factory Experience costs $12 per person.
How many people are on a Factory Experience?
At this time, our factory experience can hold up to 12 people.
How old do I need to be to go on the Factory Experience?
What is your Cancellation Policy?
All ticket sales are final. If you need to change the date or time of your factory experience, you may do so by calling (206) 208-2248. You can do this up to 24 hours in advance of your scheduled time. Please arrive 15 minutes in advance of your scheduled time so you do not miss out on all the delicious chocolate! Please note our office staff works Monday – Friday and will not answer calls on the weekend.
What is the difference between a private and public Factory Experience?
Currently, we do not provide a private factory experience. Please check in later for this option.
About the Factory Experience
How long is the Factory Experience?
Approximately 1 hour.
What should I wear on the Factory Experience?
We recommend comfortable shoes. Stiletto heels, fur, faux fur, feathers, and glitter are strongly discouraged inside the factory experience areas. Theo is a fragrance-free facility, so please refrain from wearing perfume or cologne. Be sure to share these regulations with members of your party so everyone comes prepared.
Is there Sampling on the Factory Experience?
Yes, we offer samples throughout the factory experience. While we are all wearing masks, you can take your mask down to try a sample but will be asked to lift it up again once you have finished eating.
What if I have Allergies?
Theo Chocolate is not a nut free, dairy free or gluten free facility. Theo does take precautions by cleaning the equipment between batches and works to isolate nuts and other ingredients in accordance with good manufacturing practices. When you book your experience, please indicate any food allergies or dietary restrictions and we will do our best to accommodate.
What is covered in the Factory Experience?
We discuss the history and science of chocolate, where and how we source our cocoa beans, the benefits of organic and fair-trade practices, and give you an inside look at our factory, describing the cocoa farm to chocolate bar process. And of course, there is plenty of chocolate sampling throughout the factory experience! Please note that our factory usually operates Monday–Friday, and while you will most likely see machinery operating during the week, we cannot guarantee what you will experience on any given day as our production schedule varies.
Will I see any Oompa Loompas?
We can neither confirm nor deny the presence of Oompa Loompas in the factory.
Can I take pictures during the Factory Experience?
You are encouraged to take as many pictures as you want! If you share your photos on social media, we’d love to see them. Be sure to tag us or use #TheoFactoryExperience so we can find them!
Getting Here & The Factory
Where are you located?
Our address is 3400 Phinney Ave N, Seattle, WA 98103.
Do you have parking?
There is free 2-hour street parking all around the building. On Sundays, Fremont hosts a street market and additional time may be needed to find parking.
What if I’m running late?
Our factory experiences start at the scheduled time. As they are very popular, we often have wait lists of walk-in customers hoping to join. If you are running less than 10 minutes late, please call us at (206) 231-0536 and let us know. We can hold your seat and our retail team may assist you into the factory. If you do not call in advance and are late for your class, your reservation will be given to guest from the wait list. We’d be more than happy to help you re-schedule your tour for another date and/or time.
Is the building wheelchair accessible?
Theo Chocolate is housed in a historical building, so while we can accommodate wheelchairs, we have only one wheelchair accessible bathroom. Please let us know ahead of time if anyone in your group will be using a wheelchair or walker so we can make accommodations.
Kids & The Factory Experience
What is your policy regarding children?
Given the format of our public factory experience, children ages 5 and under are not permitted. This includes babes in arms. We are excited to announce that we have expanded our offerings for kids to include Chocolate Story Time virtually on Saturdays and Sundays at 9:30AM. To book a virtual Chocolate Story Time, please click here.
Can I bring a stroller?
At this time, infants and children 5 and under are not permitted on our public factory experience. We currently do not have an in-person kids story time, but we do offer a virtual chocolate story time, that all ages can join. If you are interested in the virtual chocolate story time, please check it out here.