Factory Experience FAQs

All the information you need before your Factory Experience.

Bookings & Reservations

What is the lead time for booking a Factory Experience?

Reservations are strongly recommended. Weekends and holidays tend to book up quickly, so we advise booking 3-4 weeks ahead to get the day and time you desire. If you are booking for 6 or more guests on a public factory experience, please contact us directly at (206) 632-5100.

What if I want to do the Factory Experience today?

Occasionally we have a few spots for day-of reservation only. Each morning at 10:00 am we post available day-of spots here.

What is the cost of the Factory Experience?

Our factory experience is $12 (+tax) per person for public tours. Private factory experiences are $275 (+tax), with a maximum capacity of 24 people.

How many people are on a Factory Experience?

Our public factory experiences hold up to 24 people.

What is your cancellation policy?

All ticket sales are final. If you need to change the date or time of your factory experience, you may do so by calling (206) 632-5100 and choosing Option 3. You can do this up to 24 hours in advance of your scheduled time. Please arrive 15 minutes in advance of your scheduled time so you don’t miss out on all the delicious chocolate! Please note that once you have paid for your factory experience, we only offer cash refunds 48 hours prior to the date of your factory experience.

What is the difference between a private and public Factory Experience?

A private factory experience is exclusive to your group, and can hold up to 24 people of any age. If you would like the factory experience all to yourself, or if you have a group of 15 or more guests, this is the option for you! Learn more here.

If you have a larger group of 6-14 guests, but do not need an exclusive experience, please give us a call at (206) 632-5100 and we can help reserve a spot on one of our public tours.

About the Factory Experience

How long is the Factory Experience?

Approximately 1 hour.

What should I wear on the Factory Experience?

We recommend comfortable shoes. Stiletto heels, fur, faux fur, feathers, and glitter are strongly discouraged inside the factory experience areas. Theo is a fragrance-free facility, so please refrain from wearing perfume or cologne. Be sure to share these regulations with members of your party so everyone comes prepared.

Is there sampling on the Factory Experience?

Yes, we offer samples throughout the factory experience.

What if I have allergies?

Theo Chocolate is not a nut free, dairy free or gluten free facility. Theo does take precautions by cleaning the equipment between batches and works to isolate nuts and other ingredients in accordance with good manufacturing practices. When you book your experience, please indicate any food allergies or dietary restrictions and we will do our best to accommodate

What is covered in the Factory Experience?

We discuss the history and science of chocolate, where and how we source our cocoa beans, the benefits of organic and fair trade practices, and give you an inside look at our factory, describing the cocoa farm to chocolate bar process. And of course, there is plenty of chocolate sampling throughout the factory experience! Please note that our factory usually operates Monday–Friday, and while you will most likely see machinery operating during the week, we cannot guarantee what you will experience on any given day as our production schedule varies.

Can I tip my guide?

If you enjoyed your factory experience and would like to give your guide a tip, you are welcome to. There are no promises of inheriting a chocolate factory though.

Will I see any Oompa Loompas?

We can neither confirm nor deny the presence of Oompa Loompas in the factory.

Can I take pictures during the Factory Experience?

You are encouraged to take as many pictures as you want! If you share your photos on social media, we’d love to see them. Be sure to tag us or use #TheoFactoryExperience so we can find them!

Getting Here & The Factory

Where are you located?

Our address is 3400 Phinney Ave N, Seattle, WA 98103.

Do you have parking?

There is free 2-hour street parking all around the building. On Sundays, Fremont hosts a street market and additional time may be needed to find parking.

What if I’m running late?

Our factory experiences start at the scheduled time. As they are very popular, we often have wait lists of walk-in customers hoping to join. If you arrive after the scheduled time, there is no guarantee that you will be able to join your scheduled factory experience. We begin giving away reserved, unpaid seats to guests on the wait list immediately after the scheduled start time. If you are running at all late, we ask that you give us a call at (206) 632-5100 so we can make a note of this and hold your spots.

Is the building wheelchair accessible?

Theo Chocolate is housed in a historical building, so while we can accommodate wheelchairs, we have only one wheelchair accessible bathroom. Please let us know ahead of time if anyone in your group will be using a wheelchair or walker so we can make accommodations.

Kids & The Factory Experience

What is your policy regarding children?

Given the format of our public factory experience, children ages 5 and under are not permitted. This includes infants. We are excited to announce that we have expanded our offerings for kids to include Chocolate Story Time on Fridays, Saturdays, and Sundays at 3pm! There is no admission charge for babes in arms 2 and under for Chocolate Story Time, but they do need to be included in our headcount.

Can I bring a stroller?

Yes! Strollers are permitted on our Chocolate Story Time. We offer Chocolate Story Time for guests 5 and under, every Saturday and Sunday at 3pm!