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Shipping Policies & Procedures

HOLIDAY SHIPPING DEADLINES & INFORMATION

This holiday season will be busier than ever for everyone, including our shipping carriers. We'll be working hard to process your order quickly & safely once we receive it, but we encourage you to order early for any holiday deadlines you may have and reference order cut off guidelines provided.

Please keep in mind that shipping carrier delays may occur outside of our control, and the deadlines here are recommendations, not guarantees.

For delivery by: Recommended Order Deadline:

Thanksgiving (November 26th)

Friday, November 20th

Hanukkah (December 10th)

Friday, December 4th

Christmas Eve (December 24th)

Friday, December 18th

New Year's Eve (December 31st)

Friday, December 25th

Please note: These deadlines are guidelines, not guarantees as shipping delays may occur outside our control.

Available Shipping Methods:

Shipping Method Rate Estimated Delivery Time Frame Shipping Days

Standard Shipping

Orders under $75: $10

Orders $75+ or more: FREE

3-7 Business Days

Mon-Thurs*

*Addresses not eligible for Saturday delivery ship Mon-Wed

Overnight Shipping

Varies by destination

Price will display at checkout

2-3 Business Days

Mon-Thurs

Please note: Delivery time frame estimates take into account the time to process & prepare your order for shipment, as well as time in-transit. Orders placed by 2pm PT each business day will generally be processed to ship the next shipping day, according to the selected method. Orders placed after 2pm PT and all weekend delivers will require an additional processing day prior to shipment. We do not offer same day shipping, and Saturday delivery may not be available for all destinations.

General Ordering Guidelines

We take great care when shipping your order to ensure it arrives in the same delicious condition it leaves our factory. No matter which shipping method you select, we'll do the following to protect your order:

  • Add temperature control to all shipments that will encounter temperatures of 70 degrees or higher
  • Schedule your shipment to be in transit for as little time as possible and to avoid sitting in a warm warehouse over a weekend.

This means limiting the days we ship from our factory, not shipping orders over the weekend, and expediting your order as needed. Depending on the day your order is placed, this may also means we hold onto your order a little longer before shipping so it's not in transit over the weekend.

Order Processing

We do not currently have same-day shipping available; please allow up to one business day for your order to be processed before shipment. If for any reason, we’re unable to ship your order as expected, we’ll get in touch with you.

Typical Processing Times:

Weekday Orders (through 2pm PT Friday):

        • Before 2pm PT: processed same day & ship next business day
        • After 2pm PT: processed next business day & ship following business day

Weekend Orders (2pm PT Friday through Sunday):

        • All orders will be processed next business day and ship following business day

Theo business days are Monday-Friday, unless we are closed for a holiday (see Theo Observed Holidays below). We do not process or ship orders over the weekend.

Large or Custom Order Lead Times

If your order includes a large quantity of items, such as our Gift Boxes, Handmade Confections or Custom Confection Boxes, additional time may be needed to prepare your order. Custom Confection Boxes require an additional day to process & prepare your order, and large quantities requiring a lead time will be noted on the product page. You can always contact us to inquire if your order will be ready in time!

Ordering for your company or business? Check out our Corporate Gifting program for more information & options.

If there is a delay with an existing order, our team will also be sure to reach out.

International, APO/FPO/DPO & PO Boxes

We do not currently offer shipping to US territories, any type of PO Box, APO/FPO/DPO boxes, or ship internationally.

Please enter a valid U.S. street address when placing your order.

Returns

We do not accept returns or exchanges, but do want to make sure your experience with us is a positive one. For any online order issues, please contact us via email at info@thoechocolate.com with details about your concerns.

Shipping Methods

We offer the following shipping methods for customers located in the United States during the checkout process. Keep in mind when selecting your shipping method that an additional business day is required for order processing, and we do not ship orders out on the weekends or offer weekend delivery.

    • Standard Shipping (delivery within 3-7 business days)
    • Overnight (delivery within 2-3 business days)

Orders will be shipped out Monday-Friday as weather allows. If warmer weather is expected heading into the weekend, we will hold orders scheduled to ship on a Friday in order to ensure it is not stuck in high temperatures over the weekend while in transit. Please keep this in mind when placing an order during the warmer months.

Temperature Shipping Restrictions

Chocolate starts to melt at 70 degrees F, so we take great care when preparing and shipping your order to ensure it arrives to you in perfect condition.

During the warmer months of the year, we will take extra precautions to guarantee the integrity of your order:  

  • Thursday & Friday shipments may be held until the following Monday to ensure your chocolate is not left sitting in a warm shipping facility over the weekend
  • Cool packs may be added to your order to ensure temperature control throughout its journey to you

If you are shipping to a destination with high temperatures (70 degrees or higher), you may also notice that standard shipping rates are sometimes unavailable. In this case, you’ll see either 1 or 2 day service as your available shipping method.

Unattended Packages

If no one is available to receive your order upon arrival at its final destination, our carriers will leave it at the door. If this could pose a problem, we recommend shipping to an address where someone can sign for and receive your package. Theo is not responsible for damage or theft incurred after delivery.

Future Delivery Dates

We may be able to accommodate a future ship date, and evaluate on a case-by-case basis. Please contact us directly prior to placing an order to discuss your needs and options.


Theo Observed Holidays

2020

New Year’s Day

January 1, 2020

Memorial Day

May 25, 2020

Independence Day

July 4, 2020

Labor Day

September 7, 2020

Thanksgiving

November 26-27, 2020

Christmas

December 25, 2020